If you are unsatisfied with your purchase and the merchandise is unopened, we will be happy to exchange it for you. We will gladly replace the merchandise without additional charge, or provide you with a full refund. Missing items will be charged based on suggested retail prices.Īlbum returns: If you have received damaged, defective, or incorrectly shipped merchandise, please notify Customer Service within 30 days. Please be sure to include your order # and reason for your return when submitting your request.Īll items must be returned as new in their original packaging, including all accessories and cables. To set up a return for refund please visit /contact. Shipping cost is not refundable and returns must be shipped prepaid by the customer. There is a 15% restocking fee that will be calculated based on the price of the product once the item is refunded. If an RMA is not obtained prior to shipping, the returned product will be refused and returned to sender. All returns must be accompanied by a valid return authorization number (RMA) issued by Victrola. All items must be returned as new in their original packaging, including all accessories and cables. Missing items will be charged based on suggested retail prices. We offer a 30-day money back guarantee on all products purchased from. We are unable to ship to International, PO Box, or APO/FPO addresses. Shipping is available to the 48 contiguous United States. All products will be shipped via UPS or FedEx Next Day Air. Overnight Shipping: allow 1-2 business days for delivery. Albums will be shipped via USPS Priority Mail all other products via UPS or FedEx 2-Day Air. Albums will be shipped via USPS Media Mail all other products via UPS or FedEx Ground.Įxpedited Shipping: allow 2-5 business days for delivery. Standard Shipping: allow 7-10 business days for delivery. Orders sent to an address entered incorrectly will not be refunded or replaced. We are unable to redirect to an alternate shipping address once an order is placed. Please ensure your address is entered correctly. However, please allow 1-3 business days for your order to process when calculating delivery dates. We make every effort to ship your order as soon as possible. Tracking information will be sent as items are shipped. So again, thank you very much for dropping by.If your order contains multiple items, it may ship from different warehouse locations. If you experience any problems or notice irregularities while browsing the shop or ordering from us, or if you have any suggestions for improvements, please contact us through the contact form or directly via (label/mailorder) or (shop administration). Just click the link "Reviews" on an item page and let us know your opinion! If you like certain releases please tell others about it! You can write a short review or recommendation to help other customers find more great music. The latter are not identical to the prices before the login because they must be based on German gross prices that we also use on other sales platforms. All NON-EU customers will see their actual prices with 0% VAT. Hence, the actual VAT rate for any country can only be displayed after a customer has created an account or logged into his existing account, which we recommend to all customers before browsing our store.Īfter the login all customers from the EU will see the prices including the respective VAT rate of their country. Since July 1st, 2021 that is no longer possible from the outset, because VAT is now paid to the countries of the buyers and no longer the country of the seller, resulting in a different VAT rate for every EU country instead of the previously uniform 19% for Germany. Northern Silence Productions, as a mailorder offering worldwide shipping, is required to adhere to VAT (value added tax) rules and regulations, and display prices including VAT as it is collected and remitted by us. As a special feature there are Youtube links on the pages of many CDs and LPs so you can check out the albums right here in the shop without having to search for them on the web. Every order of 50 Euro or more gets a discount (5% if you pay via PayPal, 8% if you use a credit card, and 10% if you use SEPA bank transfer) The store is generally easy to use and pretty self-explaining, but a few important things should be mentioned: So please order only if you are prepared to wait! If a lot of orders are received during a short time period, for example when new albums are released for which there is much demand, then it may take a bit longer than that. Orders (except pre-orders) are usually shipped anywhere from 1-7 days after payment has been received. If you want to change the language to English please click on the German flag in the upper left hand corner and select the English one instead. Welcome and thank you for visiting the Northern Silence web store!!
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